Terms and Conditions of Use

1. Scope and acceptance

These Terms and Conditions govern access to, browsing of, and use of the Yourguidealgarve.com website, as well as the use of its content, contact forms, communication channels, and any booking, tourism, or intermediation services made available online.

By accessing or using this website, the user confirms that they have read, understood, and accepted these Terms and Conditions. If the user does not agree with them, they must refrain from using the website and its services.

2. Company identification

This website is operated by Yourguidealgarve.com.

Whenever necessary, communications relating to the use of the website, information requests, bookings, or legal matters may be made through the contact details made available on the website.

3. Purpose of the website and services

Yourguidealgarve.com provides, through this website, information and access to tourism-related services in the Algarve, including, but not limited to, tours, experiences, guided visits, leisure activities, transfers, tailor-made proposals, and informational content about destinations and activities.

The information displayed on the website is provided for informational and commercial purposes. The specific conditions applicable to each service — namely price, duration, meeting point, requirements, third-party involvement, cancellation rules, and availability — will be shown on the relevant product page, commercial offer, or booking flow.

4. Conditions of use

The user agrees to use the website lawfully, responsibly, and appropriately, and must refrain from any conduct that may harm the rights of Yourguidealgarve.com, other users, or third parties.

In particular, the following are prohibited:

• Using the website for unlawful, fraudulent, or bad-faith purposes.
• Uploading or transmitting viruses, malware, or any other technologically harmful material.
• Attempting to gain unauthorized access to restricted areas, systems, servers, or databases.
• Copying, reproducing, extracting, republishing, or commercially exploiting website content without prior written authorization.
• Using automated tools, scraping methods, or similar data collection techniques without express authorization.

5. Bookings and contracting

Bookings may be made through the website, via forms, through direct contact, or by means of integrated or partner booking platforms, depending on the type of service offered.

Submitting a booking request does not, by itself, guarantee confirmation of the service. A booking is only considered final after express confirmation by Yourguidealgarve.com or by the partner operator responsible for the activity, and may depend on availability, validation of the information provided, and, where applicable, full or partial payment of the corresponding amount.

Yourguidealgarve.com may act as the organizer, reseller, or intermediary of tourism services, depending on the nature of the experience displayed on the website. Where a specific service is provided by a third-party partner, that supplier's own terms may also apply and should be reviewed before the booking is completed.

6. Prices and payments

Unless otherwise stated, prices shown on the website are in euros and include VAT at the legal rate in force.

Payments may be made using the methods available at the time of booking. Acceptance of a specific payment method depends on the technical solution adopted by the website or the partner booking platform.

Yourguidealgarve.com reserves the right to change prices, correct obvious errors, update promotional campaigns, or withdraw commercial offers at any time, without affecting bookings that have already been confirmed.

7. Cancellations, changes, and no-shows

Each activity may be subject to its own cancellation, amendment, or rescheduling rules, which will be indicated during the booking process or in the service description.

Where a cancellation request is submitted within the applicable deadline, the customer may be entitled to a full or partial refund according to the conditions specifically communicated for the booked service. After that deadline, or in case of failure to attend at the agreed place, date, and time, no refund may be due.

Yourguidealgarve.com or the partner operator may change, suspend, or cancel activities due to force majeure, safety reasons, adverse weather conditions, operational restrictions, instructions from competent authorities, or other circumstances beyond reasonable control. In such cases, an alternative, rescheduling, or other appropriate solution may be offered whenever possible.

8. Right of withdrawal

For distance contracts, consumers may benefit from the statutory right of withdrawal where applicable under Portuguese law.

However, this right may not apply in cases involving leisure, tourism, or activity services provided on a specific date or within a specific period, or where the service has been fully performed with the consumer's prior consent, as permitted by applicable law.

9. Customer responsibilities

The customer is responsible for providing correct, complete, and up-to-date information at the time of booking and for carefully checking all details contained in the booking confirmation.

The customer must also:

• Arrive on time at the designated meeting point.
• Ensure that they meet the physical, documentary, and age-related requirements for participation.
• Follow all safety instructions given by the Yourguidealgarve.com team or the partner operator.
• Inform in advance of any mobility limitations, relevant medical conditions, allergies, or special needs that may affect the provision of the service.

Failure to provide relevant information may compromise the provision of the service, without liability arising for Your Guide Algarve where such impossibility is not attributable to it.

10. Intellectual property

All content available on the website, including texts, descriptions, photographs, images, videos, graphics, trademarks, logos, visual elements, structure, organization, databases, and software, is protected by intellectual property rights and belongs to Yourguidealgarve.com or to third parties who have authorized its use.

No content may be reproduced, distributed, adapted, made available to the public, stored, or used for commercial purposes without the prior written authorization of the respective rights holder.

11. Links to third-party websites

The website may contain links to third-party websites, booking platforms, social media channels, or partner operator pages. These links are provided for convenience only and do not imply approval, control, or guarantee regarding their content, services, or practices.

Yourguidealgarve.com is not responsible for the operation, availability, legality, accuracy of content, or data processing carried out by third parties, and users are advised to read the relevant terms and policies before using those services.

12. Limitation of liability

Yourguidealgarve.com makes reasonable efforts to keep the information on the website accurate and up to date. However, it does not guarantee that the website will always be available or free from errors, interruptions, technical failures, or omissions.

To the fullest extent permitted by law, Yourguidealgarve.com shall not be liable for indirect damages, loss of profits, loss of opportunity, communication failures, temporary website unavailability, viruses, external interference, or events beyond its reasonable control.

Yourguidealgarve.com shall also not be liable for changes to, or constraints affecting, activities caused by weather, traffic, accidents, strikes, closures, administrative decisions, or limitations imposed by third-party service providers.

13. Personal data protection

Any personal data processed in connection with the use of the website and the booking of services will be handled in accordance with the Privacy Policy and, where applicable, the Cookies Policy, which should be read together with these Terms and Conditions.

14. Changes to these terms

Yourguidealgarve.com may review, amend, or update these Terms and Conditions at any time. Any changes will take effect from the date of publication on the website, unless otherwise required by law.

Users are advised to consult this page regularly in order to remain informed of the current version.

15. Governing law and dispute resolution

These Terms and Conditions are governed by Portuguese law.

In the event of a dispute, and without prejudice to any mandatory consumer protection rules that may apply, jurisdiction shall lie with the court determined by law in Portugal. Consumers may also have access, where applicable, to alternative consumer dispute resolution mechanisms under the applicable legislation.

16. Contact

For any questions relating to these Terms and Conditions or to the use of the website, users may contact Yourguidealgarve.com through the contact details made available on the website.